Frequently Asked Questions

Have a question about our products? If you can't find what you are looking for under the FAQ's below, contact us by phone or use the contact form in the sidebar to submit your question. We will respond to your request promptly.

  • How do I request a quotation?
  • There are a number of ways to request a quotation:

    1. Fill out and submit our contact form in the sidebar, making a note of the part numbers you would like quoted.
    2. Give us a call at (616) 863-8911.

  • How do I have a sales representative contact me?
  • See the sales representatives section of our Contact page or call us
    at (616) 863-8911.

  • How do I request samples?
  • There are a number of ways to request samples. Please note that samples are available to original equipment manufacturers only.

    1. Download and complete our Customer Information Form(right-click to save) making a note of the part numbers you would like samples of and then fax it to (616) 863-8912.
    2. Fill out and submit our contact form in the sidebar, making a note of the part numbers you would like samples of.
    3. Give us a call at (616) 863-8911 and we'll be happy to arrange for the samples you need.

  • How do I place an order?
  • See our How to Order page.

  • Where do I send my purchase order?
  • You may fax your purchase to (616) 863-8912 or email it to

  • What kind of lead-time is required?
  • The majority of our product line has warehouse inventory available. Upon receipt of your P.O., we will typically ship within 3-4 business days. Non-inventory parts may require a lead time for your initial order of 110-140 days. Normally we require a 110-140 day lead-time for your first order to allow for production and shipment from our overseas foundry. From then we will produce and ship parts based on your usage forecast making them available for immediate shipment from our warehouse located in Monroe, NC.

    The product specifications table contains a 'Class' column which designates each part's inventory class:

    1. Catalog items typically kept in stock and available for immediate shipment.
    2. Catalog items where inventory levels are determined by customer forecasts. May require lead time for new orders.
    3. Produced from custom tooling and built to purchase orders only.
  • Can I have a company name or logo embossed on a part?
  • Yes, we can add your company name and/or logo to many of our parts during the casting process. Just make a note of the need to add a logo when requesting a quote.

  • Are your products available for retail purchase?
  • Premier Products sells to the wholesale trade only. Please us for information on where to purchase our products at retail.

  • What are your freight terms?
  • Freight terms are FOB Premier Products, Ltd. Monroe, North Carolina unless otherwise specified.

  • What warranty coverage does Premier Products provide?
  • We offer a limited lifetime warranty on cast stainless steel parts and a (1) one year warranty on all other parts.

    Read our Limited Warranty.

  • Is 316 Stainless Steel magnetic?
  • It is not unusual for “316” stainless steel to be magnetic, especially as a casting. Chromium, nickel, and molybdenum are the primary alloying elements that determine the structure, mechanical properties, and corrosion resistance of stainless steel. Stainless steel meeting "316" designation is actually a rolled or forged material but the name is used as shorthand even for castings. The "equivalent" casting specification of “316” is CF-8M, which is similar but not identical in composition and properties. Premier uses this very common, corrosion resistant alloy in our cast components. The CF-8M designation established by the Alloy Casting Institute (ACI) indicates that the grade is corrosion resistant (C), contains between 18% and 21 % chromium and between 9% and 12% nickel (F), a maximum carbon content of 0.08% (8), and molybdenum (M).

    CF-8M for castings has its chemistry balanced with a certain small percentage of ferrite to enhance hot strength and reduce the possibility of complex cast shapes tearing as they cool in the mold. Depending on the amount of ferrite, stainless castings vary from slightly to substantially magnetic. If you compare the pull of the magnet to something that is fully magnetic, such as 400 series stainless or carbon steel, you'll notice a big difference, since the ferrite amount in our casting is small. Regardless, the salt and chemical resistance of the CF-8M stainless steel casting is not reduced because of the high percentage of chromium and nickel. In fact, a beneficial side effect is that the ferrite in CF-8M is induced by use of higher chromium content than is used in 316 (usually 18-19 percent for CF-8M against 17-17.5 for 316) and this gives the casting grade better resistance to general corrosion as well as to pitting corrosion.

    Premier has been a major supplier of cast (and stamped) stainless steel components to the marine industry for many years. In the cast category, we manufacture and warranty cleats, thru-hulls, deck fills, bimini fittings and hinges to name a few.

  • Does Premier Products offer credit terms?
  • Yes we do. Our terms are net 30 days from shipment. In order to be approved for credit terms you must complete and submit a Credit Application(right-click to save). Credit approval is based on a review of credit history and reference checks. Failure to pay invoices on time may result in late fees and revocation of credit privileges.

  • If none of these FAQs answered my question, what can I do?
  • Please call us at (616) 863-8911 or email us at: